Terms of service

Terms of Service

Last updated: October 21, 2026

1. About these terms

These terms apply to your use of sovarastore.in and every purchase from Sovara ("we", "us"), located at 5th Floor, Pawan Chayya, Mumbai, India. By browsing the store or placing an order, you agree to these terms, our Privacy Policy, Shipping Policy and Return and Refund Policy. If you do not agree, please do not use the store.

2. Account terms

  • You must be at least 18 years old to use the store.
  • Give accurate, current information when you create an account or place an order.
  • You are responsible for your password and for all activity under your account. Tell us at milanecom00@gmail.com right away if you suspect misuse.
  • We may suspend or close an account that breaks these terms or is used for fraud.

3. Pricing and payment

  • All prices are in Indian Rupees (INR) and include applicable GST unless stated otherwise. Shipping charges, if any, are shown at checkout.
  • We may change prices at any time, but the price shown when you place your order is the price you pay.
  • Payment is accepted by the methods shown at checkout, such as UPI, cards, net banking and Cash on Delivery. Online payments are processed by Razorpay, a secure third-party payment gateway.
  • Cash on Delivery orders may be confirmed by phone or message before dispatch. Any Cash on Delivery fee is shown at checkout.
  • If a price is wrongly listed because of an obvious error, we may cancel the order and refund any payment made.

4. Product descriptions

We try to describe and photograph our products accurately. Colours may look different on different screens, and small differences in packaging or appearance can occur. Our products are for general wellness and lifestyle use. They are not medical devices and are not meant to diagnose, treat or cure any condition. Speak to a doctor before using any product if you have a health concern.

5. Order acceptance

Placing an order is an offer to buy. We accept it when we send you a dispatch confirmation. We may refuse or cancel an order, for example if an item is out of stock, an address cannot be served, payment fails, or we suspect fraud. If we cancel after you have paid, we will refund the full amount within 4-5 business days.

6. Shipping and delivery

We ship to the addresses listed in our Shipping Policy. Orders are processed within 2 business days, and delivery usually takes 5-7 business days after dispatch. Delivery dates are estimates and not guarantees. Risk of loss passes to you on delivery. Please read our Shipping Policy for full details.

7. Returns and refunds

Returns, exchanges and refunds are handled under our Return and Refund Policy. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.

8. Prohibited uses

You agree not to:

  • use the store for any unlawful or fraudulent purpose;
  • place orders using stolen or someone else's payment details;
  • try to hack, disrupt or overload our website or access areas you are not allowed to;
  • copy, resell or use our content, images, logo or brand name without our written permission;
  • post false, abusive or harmful content in reviews or messages; or
  • use bots, scrapers or automated tools on our site.

9. Intellectual property

The Sovara name, logo, images, text and designs belong to Sovara or its licensors. You may not copy or reuse them without permission.

10. Limitation of liability

We provide the store and products "as is" and take reasonable care to keep them accurate and available. To the fullest extent the law allows, we are not liable for indirect or consequential losses, loss of profit, or delays caused by events beyond our control, such as courier delays, natural events or website downtime. Our total liability for any claim is limited to the amount you paid for the product concerned. Nothing here limits liability that cannot be excluded under Indian law, including for fraud or for defective goods under consumer protection law.

11. Governing law and disputes

These terms are governed by the laws of India. We will first try to resolve any dispute through our support team at milanecom00@gmail.com. If it is not resolved, the courts at Mumbai, Maharashtra, India will have exclusive jurisdiction, without affecting your right to approach a consumer forum under the Consumer Protection Act, 2019.

12. Changes

We may update these terms from time to time. The version on this page at the time of your order applies to that order.

13. Contact

Sovara, 5th Floor, Pawan Chayya, Mumbai, India.
Email: milanecom00@gmail.com
Phone: +91 7906771710
We reply within 24 hours.